
:::info
* Steps
* FAQs and Troubleshooting

:::

## Overview

Adding a payment method ensures your TaxCloud account can process subscription payments and (for SST states) fund tax returns. You can add both **credit cards** and **ACH bank accounts**, and set a default payment method for billing.

We recommend having **both a credit card and a bank account on file** to avoid unnecessary fees.

📺 **Watch the video:**

We’ve created a short walkthrough that shows exactly how to add and manage payment methods in your TaxCloud account. The video also explains important **nuances and fees** (like when TaxCloud uses your credit card vs. bank account, how defaults work, and when a 7% fee may apply) that are good to know.

[https://www.loom.com/share/3a922e014d3b4303a2e69c5b0984ae32?sid=8a155447-15d4-41e0-a9b1-33d24ff6b17d](https://www.loom.com/share/3a922e014d3b4303a2e69c5b0984ae32?sid=8a155447-15d4-41e0-a9b1-33d24ff6b17d)

## Step 1: Navigate to Payment Methods


1. Log in to your TaxCloud account.
2. On the left-hand side menu, click **Settings** → **Payment Methods**.


---

## Step 2: Add a Payment Method


1. Click **Add Payment Method**.

   Choose to add either a **Credit Card** or an **ACH Bank Account**.
   * You can add multiple payment methods (for example, a credit card *and* a bank account).


---

## Step 3: Set Your Default Payment Method

* If you have more than one payment method, select which one should be your **Default**.

  The **Default Payment Method** will be used for:
  * Your annual subscription
  * Filing fees
  * Subscription overages


:::tip
💡 Many merchants set a **credit card as the default** to earn card rewards. **Subscription** payments made with credit cards do **not** incur extra fees.

:::


---

## Step 4: Add a Bank Account for Tax Filing

If you use TaxCloud for filing your returns, you **must** add a bank account (ACH).

* **SST States:**
  * TaxCloud pulls tax funding directly from your bank account for SST filings.
  * If no bank account is on file, your credit card will be used instead — and you’ll incur a **7% credit card fee**.
  * 👉 To avoid this fee, always add a bank account in addition to your credit card.

    **Non-SST States:**
  * TaxCloud does not pull tax funding for non-SST filings.
  * Payments for these states must be made directly in each state’s portal, using your own bank account on file there.


---

## Troubleshooting Payment Method Issues

Sometimes merchants may see that a **bank account is set as their primary payment method**, but their **credit card is being charged instead**.

This usually means TaxCloud has been **unable to debit the bank account**. Common reasons include:

* A **failed debit** attempt in the past
* The bank has a **block** on ACH debits
* A prior **chargeback** occurred on that account

Once one of these issues happens, TaxCloud can no longer process payments from that bank account.

### How to Fix It

To restore ACH functionality:


1. Go to **Settings → Payment Methods**.
2. **Delete the existing bank account** from your saved payment methods.
3. **Re-add the bank account** as a new payment method.

Once re-added, you can designate it as your **primary billing option** again.


:::info
**Important:** Until the bank account is re-added, TaxCloud will continue charging your credit card for billing and funding.

:::




How to Add a Payment Method in TaxCloud

How Payment Methods Are Used For Billing and Tax Funding

How can I get a copy of my TaxCloud invoice receipt?

How do I change my default payment method?

Billing and Payments

How to create a TaxCloud account?

Account Setup

TaxCloud Account Lockout Policy

I have a new EIN. How does that impact my TaxCloud account?

How to Close Your TaxCloud Account and Cancel Subscription

How to Use Multi-Account Login

How to add/remove a contact from your TaxCloud account.

Verify Your TaxCloud Account is Complete for Calculations

Video: How to complete your TaxCloud Business Profile

How do I reset my Password?

How to Enable & Disable Tax Collection in a State

How to Update My New Business Address With The States?

Best Practices for your TaxCloud Account

Account Management

Account and Billing

What is TaxCloud's Premium Trial?

How to Take Your Integration Live

Preparing For Onboarding

TaxCloud Onboarding Webinars

How to Set Up and Manage Locations

Getting Started

Changing your TaxCloud Subscription Plan

Fee Schedule: Understanding TaxCloud Fees

Understanding the difference between TaxCloud Starter and Premium Plans

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TaxCloud System Status

Where to Find Your API Key & Login ID

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TaxCloud's APIs

Understanding Nexus Threshold Calculations

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Is TaxCloud collecting Illinois Retailer's Occupation Tax (ROT)?

What Services Does TaxCloud Provide?

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What is a voluntary seller?

What is an order in TaxCloud?

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How to Speak to a Member of Each State's Tax Authority or Department of Revenue

How to Speak to a member of each state's DOR

What are Home Rule States?

What is a multi-state id or sstid?

Does TaxCloud collect the Colorado Retail Delivery Fee (CO RDF)?

Understanding the Minnesota Delivery Fee

General

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How to Upload Exemption Certificates in Bulk

How to Add an Exemption Certificate to TaxCloud

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How to contact TaxCloud?

TaxCloud Audit Support Overview

Support and Resources

Michigan - Business Taxes Registration Summary of Changes

Rhode Island - Failure to Renew

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Texas - Notice of Tax/Fee Due

Texas - Sales & Use Tax Return Paper Form

Florida - Credit Memo

Florida Hunting, Fishing, and Camping Sales Tax Holiday (Sept 8 – Dec 31, 2025)

Arkansas - Excise, Waste Tire or Withholding Wage Tax

Louisiana State Sales Tax Rate Update

Does TaxCloud Handle Sales Tax License Renewals?

How to register in a new state and obtain my Sales Tax License

Indiana - Notice of Proposed Assessment

Nebraska - Enforcement of Lien Notice

New Jersey - Certificate of Registration

North Carolina - Certificate of Registration

Tennessee - Notice of Overpayment

When To Forward a State Notice to Taxcloud

Wyoming - License Certificate

Connecticut - Delinquency Notice

California - CDTFA Statement of Account

State Notices and Licenses

Navigating Your Tax Dashboard

Understanding the Dashboard in Your <PERSON> Account

Navigating the TaxCloud Portal

Uploading Historical and Marketplace Transactions via CSV

How to Import Partial Refunds via CSV

CSV Template Required Fields and Column Descriptions

What is TaxCloud's policy regarding Transaction import timing?

When is the deadline to upload my transactions to TaxCloud?

Why are exempt sales taxing in my import?

Uploading Transactions via CSV

How to Upload Transactions via CSV

Transactions: Import and Export

Can I edit a transaction?

How to Locate a Transaction URL in TaxCloud

Managing your transactions

Transaction Timestamp Policy

How to Filter Transactions with Advanced Search

How to manually return a transaction in TaxCloud?

Setting the Transaction Shipping Destination

How to Manually Add a Transaction

How to View and Share Transaction Details

Transactions: Overview

Using the Download Center for Reports

Does Washington B&O (excise) Tax Appear in Your TaxCloud Reporting?

Understanding the differences between TaxCloud Tax Reporting and Your Platform's Tax Reporting

When does TaxCloud pull my tax funding?

Understanding Tax Reports and Drilling Into Transaction Details

Reporting

Transactions and Reporting

Managing Your Tax Thresholds

South Dakota - Sales & Use Tax Return Paper Form

Does TaxCloud File in Louisiana?

Filing: State-Specific Workflows

Enabling Filing in TaxCloud (via Thresholds Page)

How can TaxCloud assist with Filing?

How do I confirm my filings have been submitted in SST / Streamline member states?

How do I know if TaxCloud is filing for me in a state?

I just got a filing frequency change notice, what should I do?

Understanding TaxCloud's Filing Costs & Filing Subscription

Why might my Direct Filing ACH be less than what TaxCloud is saying I collected.

How to Request TaxCloud to Begin Filing Sales Tax Returns

How to Stop Filings with TaxCloud

Filing: Managing Filing in TaxCloud

Does TaxCloud file Withholding Tax?

Understanding Your Tax Reporting Page

What are TaxCloud Filing Fees?

What does it cost for TaxCloud to file for me in non-SST states?

Filing: General

Filing and Compliance

Is shipping taxable?

Managing Product TIC Mapping with Product Catalog

Sales Tax Holidays & Product Codes (TICs)

TaxCloud Taxability Information Codes (TIC)

Taxability and TICs

Calculating sales tax on Digital Goods

Calculating sales tax on P.O. Boxes

Does TaxCloud Calculate Sales Tax for International Orders?

Guidelines on When TaxCloud May Cover Penalties and Interest (P&I) for Sales Tax Fiilings

How does New York handle sales tax on apparel under \$110?

How does TaxCloud round sales tax?

Is the plus 4 zip code extension (9 digit zip) required to calculate sales tax?

Understanding the difference between sales tax and use tax

What is Sales Tax Sourcing?

What is Streamlined Sales Tax (SST) and do they cover TaxCloud services?

How do I know if I've reached Economic Nexus in a state?

What is Nexus?

What is Washington B&O Tax?

Tax Concepts

Building a custom API connection with TaxCloud

Building a direct API integration with TaxCloud

Reviewing and Submitting an Exemption Certificate

How to Add and Manage Integrations in TaxCloud

Video: How to add or disable an integration

General Integrations

How the QuickBooks Online Integration Works

Connecting TaxCloud to QuickBooks Online

Changing the Sales Tax Display Mode for QuickBooks Online

Managing Exempt Customers in TaxCloud for QuickBooks Online

Managing Invoices with Multiple Payments in Quickbooks (Real-Time Integration)

QuickBooks Online Integration: How to Resolve a Missing Account, Product Code, or Sales Tax Item Error