Troubleshooting QuickBooks Online Tax Calculation Errors
Most tax calculation errors can be resolved by changing QuickBooks Online settings or updating the invoice.
Tax Calculation Errors
When a tax calculation error occurs its displayed by the browser extension.
Use this table to find the resolution steps for your error.
Error Message |
Resolution Steps |
|---|---|
| Failed to detect invoice ID. Please save the invoice and try again. | Make sure the invoice is saved before you use the browser extension to calculate taxes. |
| We didn't recognize the origin address you entered. Make sure you've provided a valid US address that is formatted correctly. | Make sure the Ship from address is added to the invoice and filled with a valid address. |
| We didn't recognize the destination address you entered. Make sure you've provided a valid US address that is formatted correctly. | Make sure the Ship to address is added to the invoice and filled with a valid address. |
| QBO 'Sales Tax' item connected to 'Sales Tax Payable' account does not exist. please refer to guides. | Make sure QuickBooks Automated Sales Tax is set up and configured as described in this article. If that does not resolve the issue, follow this article to verify the sales tax account and product code are set up correctly in your QuickBooks Online account. |
| Taxes from QuickBooks Online are already present on this invoice. Make sure the TaxCloud 0% rate is selected and no tax has been manually added. | TaxCloud will not add taxes to an invoice if QuickBooks Online has already added taxes. Remove manually added taxes, select the TaxCloud 0% rate, and save before calculating taxes again. |
| Could not find TaxCloud Sales Tax or product code. Please see setup instructions and try again. If the problem persists, please contact support for assistance. | Follow this article to verify the sales tax account and product code are set up correctly in your QuickBooks Online account. |
| Your QuickBooks Online authentication token is expired and requires re-authentication. Please disconnect and reconnect your connection by following the setup instructions. | Complete step 4 in this article to reconnect TaxCloud to QuickBooks Online. You do not need to repeat any of the other steps. |
| QuickBooks Online configuration error. If the problem persists, please contact support for assistance. | Contact our support team for assistance. |
Unable to resolve the issue?
Contact our support team for assistance.