Troubleshooting QuickBooks Online Tax Calculation Errors
Most tax calculation errors can be resolved by changing QuickBooks Online settings or updating the invoice.
Tax Calculation Errors
When a tax calculation error occurs its displayed by the browser extension.
Use this table to find the resolution steps for your error.
Error Message |
Resolution Steps |
|---|---|
| Failed to detect invoice ID. Please save the invoice and try again. | Make sure the invoice is saved before you use the browser extension to calculate taxes. |
| We didn't recognize the origin address you entered. Make sure you've provided a valid US address that is formatted correctly. | Make sure the Ship from address is added to the invoice and filled with a valid address. |
| We didn't recognize the destination address you entered. Make sure you've provided a valid US address that is formatted correctly. | Make sure the Ship to address is added to the invoice and filled with a valid address. |
| Sales tax settings in QuickBooks Online are not configured properly for TaxCloud. Refer to the setup instructions to correct the configuration. | Make sure QuickBooks Automated Sales Tax is set up and configured as described in this article. |
| Taxes from QuickBooks Online are already present on this invoice. Make sure the TaxCloud 0% rate is selected and no tax has been manually added. | TaxCloud will not add taxes to an invoice if QuickBooks Online has already added taxes. Remove manually added taxes, select the TaxCloud 0% rate, and save before calculating taxes again. |
| Could not find TaxCloud Sales Tax or product code. Please see setup instructions and try again. If the problem persists, please contact support for assistance. | Follow this article to verify the sales tax account and product code are set up correctly in your QuickBooks Online account. |
| Your QuickBooks Online authentication token is expired and requires re-authentication. Please disconnect and reconnect your connection by following the setup instructions. | Complete step 4 in this article to reconnect TaxCloud to QuickBooks Online. You do not need to repeat any of the other steps. |
| QuickBooks Online configuration error. If the problem persists, please contact support for assistance. | Contact our support team for assistance. |
Unable to resolve the issue?
Contact our support team for assistance.