How to contact TaxCloud?

At TaxCloud, we understand the importance of providing prompt and reliable support to our valued customers. Our commitment to excellence extends to our email support services, where we strive to address your inquiries and concerns in a timely manner. This article outlines our dedication to responding to email support tickets within 24 business hours of submission.

1. Customer-Centric Approach: At the core of TaxCloud's support philosophy is our unwavering dedication to customer satisfaction. We recognize that your time is valuable, and we aim to provide timely assistance to ensure a seamless experience with our platform.

2. Response Time Guarantee: We guarantee that all email support tickets submitted to TaxCloud will receive a response within 24 business hours. Whether you have questions about tax calculations, account management, or technical issues, our support team is here to help.

3. Dedicated Support Team: Our support team comprises knowledgeable professionals who are experts in tax compliance and our platform's functionality. They are committed to resolving your queries efficiently and effectively, providing personalized assistance tailored to your needs.

4. Transparency and Communication: We believe in transparent communication throughout the support process. Upon receipt of your email support ticket, you will receive an acknowledgment confirming its submission. Our team will then work diligently to address your inquiry and provide regular updates until it is resolved satisfactorily.

5. Continuous Improvement: At TaxCloud, we are continuously striving to enhance our support services and exceed your expectations. We welcome feedback from our customers and use it to refine our processes and improve the quality of our support offerings.

How to Contact TaxCloud Support: If you have a question or require assistance, you can reach our support team by chat or email via the widget in the bottom right corner of the TaxCloud dashboard

  1. Email (Starter & Premium Plans)
  2. Chat (Premium only)
  3. Phone (Premium only)

[Note: Our email support hours are 9 am to 6 pm ET. Responses to email support tickets may be delayed during weekends and holidays. For urgent inquiries, please consider contacting our support team via phone for immediate assistance.]

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us