Sales Tax Holidays & Product Codes (TICs)

# Sales Tax Holidays & Product Codes (TICs)

## Correctly Classifying Products for Sales Tax Holidays and Special Tax Rates

TaxCloud automatically applies any **state sales tax holiday** rules **and other special tax rates** that match your products.

### 1. Avoid TIC 0 Unless the Item Should Always Be Fully Taxed

**TIC 0 (“General Merchandise”)** provides **no product-specific details** to TaxCloud.

Because of that, the system will **always tax the item at the highest applicable rate**, even when special rules or reduced rates exist.

Use **TIC 0 only if**:

* You want the item taxed at the maximum rate **all the time**.

Choose a **more specific TIC** whenever possible so that:

* **Special tax rules**—such as reduced rates for groceries, clothing, or medical items—are applied correctly.
* **Temporary sales tax holidays** are recognized automatically.
* **Future changes to tax laws or rates** for that product type are reflected without extra work.


:::warning
*If you assign TIC 0 to an item that sometimes qualifies for lower or no tax, or for a* ***special reduced rate***, ***those savings will not apply***.

:::

### 2. Check Which TICs Are Tax-Free or Reduced for a Sales Tax Holiday

You can easily verify which TICs qualify for a tax holiday or other special rate:


1. **Log in** to your TaxCloud account: <https://app.taxcloud.com/sign-in>
2. On the **Dashboard/Home page**, locate **Sales Tax Holidays**.
3. Click the **down arrow** next to any listed holiday to view the **TICs eligible** for tax-free or reduced rates in that state.

This ensures your products are properly coded to capture every available exemption or discount.

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### 3. Doing a Review of Your TIC Settings

Do a **one-time review of your TIC settings** to ensure every product is classified correctly for **sales tax holidays and special tax rates**.

* **Check the full TIC list**: Visit the **[TaxCloud TIC article](/doc/taxcloud-taxability-information-codes-tic-U1KLuHTyNq)** in our Help Center for detailed descriptions of all product categories.
* **Verify your current product TICs**: Look at the TIC codes already assigned—either directly inside TaxCloud or within your ecommerce platform (e.g., Shopify, BigCommerce, WooCommerce).
* **Update if needed**: If you find products using TIC 0 or an outdated code, update to the most specific TIC that matches the item.


---

### 4. Need Help?

* **Support questions** about using the TaxCloud platform: [service@taxcloud.net](mailto:service@taxcloud.net)
* **Can't find a TIC that fits your product?** Request a new one be made by **emailing** [service@taxcloud.net](mailto:service@taxcloud.net)
* **Product taxability questions** (e.g., which TIC is correct): consult a **CPA** or your **[state Department of Revenue](https://support.taxcloud.com/en-us/articles/how-to-speak-to-a-member-of-each-states-dor-K1TdADTpvW)**


:::info
*Please note: TaxCloud cannot tell you which TIC to choose, but if you have questions about the taxability of your items, we'd recommend speaking with a CPA, or the state Department of Revenue directly. [We have contact info for all states here](https://support.taxcloud.com/en-us/articles/how-to-speak-to-a-member-of-each-states-tax-authority-IkrOaIjIhd).*

:::


---

By carefully assigning the **most accurate TIC** for every item, you ensure:

* Correct tax collection year-round
* Automatic application of **special tax rates and tax holidays**
* Compliance with changing state tax laws




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