Check if TaxCloud services are experiencing issues at status.taxcloud.com.

**Check if TaxCloud services are experiencing issues at [status.taxcloud.com](https://status.taxcloud.com).**

The TaxCloud status page provides real-time information on the availability and performance of TaxCloud core services, including:

* Sales Tax API
* Management API
* Core API

If you're experiencing unexpected errors, slow responses, or failed API calls, checking the status page is the fastest way to confirm whether there's an active incident or ongoing maintenance.

## **Subscribe to updates**

You can subscribe to status notifications directly from the page to receive email alerts when an incident is opened or resolved. You don’t need to keep checking manually.

## **Still need help?**

If the status page shows no active incidents but you're still experiencing issues, [contact TaxCloud Support](mailto:service@taxcloud.com) with details about the error you're experiencing.

TaxCloud System Status

What are API calls and what do they do?

Where to Find Your API Key & Login ID

TaxCloud's APIs

**How to Download Debug Logs in TaxCloud for WooCommerce**

TaxCloud Onboarding Webinars

What is TaxCloud's Premium Trial?

How to Set Up and Manage Locations

How to Take Your Integration Live

Preparing For Onboarding

Getting Started

How to create a TaxCloud account?

Account Setup

How can I get a copy of my TaxCloud invoice receipt?

How Payment Methods Are Used For Billing and Tax Funding

How do I change my default payment method?

How to Add a Payment Method in TaxCloud

Billing and Payments

I have a new EIN. How does that impact my TaxCloud account?

TaxCloud Account Lockout Policy

How to add/remove a contact from your TaxCloud account.

How to Update My New Business Address With The States?

Best Practices for your TaxCloud Account

Verify Your TaxCloud Account is Complete for Calculations

How to Enable & Disable Tax Collection in a State

How do I reset my Password?

Video: How to complete your TaxCloud Business Profile

How to Use Multi-Account Login

How to Close Your TaxCloud Account and Cancel Subscription

Account Management

Account and Billing

Fee Schedule: Understanding TaxCloud Fees

Understanding the difference between TaxCloud Starter and Premium Plans

Changing your TaxCloud Subscription Plan

Plans and Pricing

What are Home Rule States?

Understanding Nexus Threshold Calculations

What happens if I go over my allotment of orders?

What is an order in TaxCloud?

Understanding the Minnesota Delivery Fee

How to Speak to a member of each state's DOR

Does TaxCloud collect the Colorado Retail Delivery Fee (CO RDF)?

How do I find my Merchant Number?

What Services Does TaxCloud Provide?

Is TaxCloud collecting Illinois Retailer's Occupation Tax (ROT)?

What is a multi-state id or sstid?

How do I confirm a rate with TaxCloud?

What is a voluntary seller?

How to Speak to a Member of Each State's Tax Authority or Department of Revenue

Can TaxCloud help with my State Income Taxes?

General

How to Upload Exemption Certificates in Bulk

What is an Exemption Certificate?

How to Add an Exemption Certificate to TaxCloud

Exemptions and Certificates

TaxCloud Audit Support Overview

How to contact TaxCloud?

Support and Resources

Arkansas - Excise, Waste Tire or Withholding Wage Tax

Texas - Sales & Use Tax Return Paper Form

California - CDTFA Statement of Account

North Carolina - Certificate of Registration

New Jersey - Certificate of Registration

Indiana - Notice of Proposed Assessment

Florida - Credit Memo

Wyoming - License Certificate

Colorado SUTS Filing Reminder Notices

Connecticut - Delinquency Notice

Tennessee - Notice of Overpayment

Rhode Island - Failure to Renew

Michigan - Business Taxes Registration Summary of Changes

Texas - Notice of Tax/Fee Due

Does TaxCloud Handle Sales Tax License Renewals?

Nebraska - Enforcement of Lien Notice

How to register in a new state and obtain my Sales Tax License

Louisiana State Sales Tax Rate Update

Florida Hunting, Fishing, and Camping Sales Tax Holiday (Sept 8 – Dec 31, 2025)

When To Forward a State Notice to Taxcloud

State Notices and Licenses

Navigating Your Tax Dashboard

How to View and Share Transaction Details

How to Locate a Transaction URL in TaxCloud

Setting the Transaction Shipping Destination

How to Manually Add a Transaction

Transaction Timestamp Policy

How to Filter Transactions with Advanced Search

Managing your transactions

How to manually return a transaction in TaxCloud?

Can I edit a transaction?

Transactions: Overview

Using the Download Center for Reports

When does TaxCloud pull my tax funding?

Does Washington B&O (excise) Tax Appear in Your TaxCloud Reporting?

Understanding Tax Reports and Drilling Into Transaction Details

Understanding the differences between TaxCloud Tax Reporting and Your Platform's Tax Reporting

Reporting

Understanding the Dashboard in Your <PERSON> Account

Navigating the TaxCloud Portal

How to Format Your CSV File for Transaction Uploads

How to Troubleshoot CSV Upload Errors

Uploading Transactions via CSV

Uploading Historical and Marketplace Transactions via CSV

How to Import Partial Refunds via CSV

CSV Template Required Fields and Column Descriptions

When is the deadline to upload my transactions to TaxCloud?

Why are exempt sales taxing in my import?

What is TaxCloud's policy regarding Transaction import timing?

How to Upload Transactions via CSV

Transactions: Import and Export

Transactions and Reporting

Understanding TaxCloud's Filing Costs & Filing Subscription

What are TaxCloud Filing Fees?

Understanding Your Tax Reporting Page

What does it cost for TaxCloud to file for me in non-SST states?

Does TaxCloud file Withholding Tax?

Filing: General

South Dakota - Sales & Use Tax Return Paper Form

Does TaxCloud File in Louisiana?

Filing: State-Specific Workflows

Managing Your Tax Thresholds

How to Request TaxCloud to Begin Filing Sales Tax Returns

How do I confirm my filings have been submitted in SST / Streamline member states?

How to Stop Filings with TaxCloud

How can TaxCloud assist with Filing?

Enabling Filing in TaxCloud (via Thresholds Page)

I just got a filing frequency change notice, what should I do?

How do I know if TaxCloud is filing for me in a state?

Why might my Direct Filing ACH be less than what TaxCloud is saying I collected.

Filing: Managing Filing in TaxCloud

Filing and Compliance

Is the plus 4 zip code extension (9 digit zip) required to calculate sales tax?

TaxCloud Taxability Information Codes (TIC)

Is shipping taxable?

Managing Product TIC Mapping with Product Catalog

Sales Tax Holidays & Product Codes (TICs)

Taxability and TICs

What is Streamlined Sales Tax (SST) and do they cover TaxCloud services?

What is Sales Tax Sourcing?

Guidelines on When TaxCloud May Cover Penalties and Interest (P&I) for Sales Tax Fiilings

Understanding the difference between sales tax and use tax

How does New York handle sales tax on apparel under \$110?

What is Nexus?

What is Washington B&O Tax?

How do I know if I've reached Economic Nexus in a state?

Calculating sales tax on Digital Goods

Calculating sales tax on P.O. Boxes

Does TaxCloud Calculate Sales Tax for International Orders?

How does TaxCloud round sales tax?

Tax Concepts

Reviewing and Submitting an Exemption Certificate

Building a custom API connection with TaxCloud

Building a direct API integration with TaxCloud

Video: How to add or disable an integration

How to Add and Manage Integrations in TaxCloud

General Integrations

Connecting TaxCloud to Adobe Commerce or Magento

Marking Customers Exempt in Adobe Commerce

Adobe Commerce & Magento

How to Mark Customers Tax Exempt in Stripe

Connecting TaxCloud to Stripe (Private Preview)

Stripe

Connecting TaxCloud to Miva

Miva

Connecting TaxCloud to Chargebee

Chargebee

Shopify Reporting FAQ

How to Mark Customers Tax Exempt in Shopify

Connecting TaxCloud to Shopify

Updating to TaxCloud's new Shopify App (June 2024)

Shopify

Upgrading from the Legacy BigCommerce Integration

Connecting TaxCloud to BigCommerce

Marking a Customer Exempt in BigCommerce

Why do my TaxCloud orders have Fallback rates in BigCommerce?

BigCommerce

Upgrading TaxCloud Modules in Odoo

How to Connect my TaxCloud Account to Odoo TaxCloud & Subscriptions

How to Connect my TaxCloud Account to Odoo Amazon/TaxCloud Bridge

How to Connect my TaxCloud Account to Odoo Sale

How to Connect my TaxCloud Account to Odoo eCommerce

How To Connect my TaxCloud Account to Odoo Sale (Loyalty) - Delivery

How to Connect my TaxCloud Account to Odoo Sale (Loyalty)

How to connect my Odoo store to TaxCloud

Odoo

Enabling Exemptions In TaxCloud for WooCommerce

Connecting TaxCloud to WooCommerce

Understanding WooCommerce Integration Modes

How to Enable Rate Limiting in TaxCloud for WooCommerce

How to Download Debug Logs in TaxCloud for WooCommerce

How to Configure WooCommerce Order Capture Behavior with TaxCloud

WooCommerce

Preparing Your Invoice for Accurate Tax Calculation

Calculating Sales Tax on QuickBooks Online Invoices

Changing the Sales Tax Display Mode for QuickBooks Online

Calculating Sales Tax on Credit Memos

Calculating Sales Tax on QuickBooks Online Sales Receipts

Calculating Sales Tax on Estimates

Managing Invoices with Multiple Payments in Quickbooks (Real-Time Integration)

How the QuickBooks Online Integration Works

Connecting TaxCloud to QuickBooks Online

QuickBooks Online

Integrations