Shopify Order Import in TaxCloud

TaxCloud imports Shopify orders on an hourly schedule. Each run pulls orders that were created or updated during the previous full clock hour. For example, a sync at 4:05 PM will capture orders from 3:00 PM to 4:00 PM.

• When an order is imported depends on your integration’s Order Capture setting (recommended: Order Created).
• TaxCloud processes returns at the beginning of the following month.
• Nexus data displayed on the thresholds page in TaxCloud is updated daily. We pull in order data for all states, even if collection is not enabled, so that we can keep you informed of your proximity to the economic threshold across all states and territories.

Examples:

• If I go live on March 1 at 9:00 PM CST, my first order import will begin at 10:00 PM CST on March 1.
• If an unfulfilled order placed in March is marked fulfilled at 9:00 AM CST on March 3, I can expect that order to be imported at 10:00 AM CST on March 3.
• If I process a return for one of those orders on March 5, the return transaction will be imported into TaxCloud on April 1st.

:::info Read our Shopify Reporting FAQs for more information on how TaxCloud imports and processes Shopify data.

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