A Taxability Information Code (TIC) is how you tell the TaxCloud tax engine exactly what your product or service is so it can apply the correct tax rules. The more specific the TIC, the more accurately TaxCloud can calculate and apply the correct tax rate.

A **Taxability Information Code (TIC)** is how you **tell the TaxCloud tax engine exactly what your product or service is** so it can apply the correct tax rules. The more specific the TIC, the more accurately TaxCloud can calculate and apply the correct tax rate.

When you assign a TIC to an item, our tax engine uses that code to determine:

* **Sales and use tax rates** for each jurisdiction
* **Product or service exclusions** (items that are partially or fully exempt)
* **Special tax rules**, including **sales tax holidays** and **reduced rates for certain types of products**

## If You Don’t See a Matching TIC

If your product or service isn’t covered by an existing code, you have two options:


1. **Request a new TIC:** We strongly recommend that you request a new TIC for long-term accuracy and compliance. It ensures the TaxCloud tax engine knows exactly what the product is and can apply all current and future tax rules.
2. **Use TIC 0 (“General Merchandise”):** Use **only as a last resort** if the product is **always fully taxable** in every state. This provides no product-specific details, so **no special rules, reduced rates, or future law changes for certain types of products** will ever apply. Avoid TIC 0 if the item **might ever qualify** for exemptions or special tax rates.

By selecting a **specific TIC** —and reserving TIC 0 strictly as a backup or default for the full sales tax rate for that jurisdiction —you give the TaxCloud tax engine the information it needs to calculate the **right tax rate** now and as tax laws evolve.


:::info
Can’t find a TIC code that fits? Request one by contacting your **Onboarding Specialist** or **Customer Support.**

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## When to select a TIC

If your products are **not fully taxable in all 45 sales tax states all the time** (*for example, they have some tax exclusion in one or more states, or qualify for* ***reduced rates or*** ***Sales Tax Holidays***), then select the TIC from the catalog that most closely matches your product.

This tells the TaxCloud system to tax that product appropriately based on the **destination address of the sale**.


:::info
***Note:*** *While we can’t advise you on which code your product or service should use, if no code exists and the item isn’t taxed at a special rate, you can leave the TIC blank. In that case, the item will be treated as* ***fully taxable goods***, always taxed.

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## Where Do I Set My TICs?

How you set Taxability Information Codes (TICs) depends on your integration and whether your catalog fits into one category or requires product-level detail.


:::info
***Note: I****f you have any TIC set for a specific product, that product will use that TIC and not what is set at the integration level. The integration default TIC setting only applies when there's no TIC in the individual product level.*

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## What TIC(s) are currently available on TaxCloud?

You can explore available TICs and look up codes for specific products directly in TaxCloud:


1. **Access the TIC Lookup Tool**: From the **Integration Details** screen under the **Overview** tab, locate the **TIC** field and click the link labeled **Need help finding your TIC? Click here…**.

    ![TIC search](https://support.taxcloud.com/api/attachments.redirect?id=6d119943-8cfc-4ffe-86ba-99b58260dc7c " =1224x992")

   This action opens the Taxability Information Codes reference directory in a modal.

    ![TIC search](https://support.taxcloud.com/api/attachments.redirect?id=d1cc6594-9ae3-466a-9c08-df071bb35fd4 " =1220x1001")
2. **Search for Specific Categories**: Enter a category name (e.g., "jewelry") in the search field to filter the catalog or if you want to confirm if a TIC fits your product category, enter the code here.

    ![TIC Search](https://support.taxcloud.com/api/attachments.redirect?id=e693407b-da60-40e5-8e0f-69d92291f795 " =1219x999")

Alternatively, the nested articles below list all of the TICs available to be used for an item/service that you sell based on their categories.

Understanding Taxability Information Codes (TICs)

What is Streamlined Sales Tax (SST) and do they cover TaxCloud services?

What is Sales Tax Sourcing?

Guidelines on When TaxCloud May Cover Penalties and Interest (P&I) for Sales Tax Fiilings

Understanding the difference between sales tax and use tax

How does New York handle sales tax on apparel under \$110?

What is Nexus?

What is Washington B&O Tax?

How do I know if I've reached Economic Nexus in a state?

Calculating sales tax on Digital Goods

Calculating sales tax on P.O. Boxes

Does TaxCloud Calculate Sales Tax for International Orders?

How does TaxCloud round sales tax?

Is the plus 4 zip code extension (9 digit zip) required to calculate sales tax?

Is shipping taxable?

Managing Product TIC Mapping with Product Catalog

Sales Tax Holidays & Product Codes (TICs)

Flags, Fuel & Agricultural TICs

Religious, Infant/Toddler & Collectibles TICs

Special Reporting & State Fees TICs

Business, Web Hosting, Construction & Household TICs

Services TICs

General & Administrative TICs

Foods & Beverages TICs

Telecommunications TICs

Computers, Electronics & Appliances TICs

Medical & Hygiene TICs

Clothing, Sports & Accessories TICs

Taxability and TICs

Tax Concepts

TaxCloud Onboarding Webinars

What is TaxCloud's Premium Trial?

How to Set Up and Manage Locations

How to Take Your Integration Live

Preparing For Onboarding

**How to Download Debug Logs in TaxCloud for WooCommerce**

Getting Started

How to add/remove a contact from your TaxCloud account.

How to Update My New Business Address With The States?

Best Practices for your TaxCloud Account

Verify Your TaxCloud Account is Complete for Calculations

How to Enable & Disable Tax Collection in a State

How do I reset my Password?

Video: How to complete your TaxCloud Business Profile

How to Use Multi-Account Login

How to Close Your TaxCloud Account and Cancel Subscription

I have a new EIN. How does that impact my TaxCloud account?

TaxCloud Account Lockout Policy

Account Management

How to create a TaxCloud account?

Account Setup

How can I get a copy of my TaxCloud invoice receipt?

How Payment Methods Are Used For Billing and Tax Funding

How do I change my default payment method?

How to Add a Payment Method in TaxCloud

Billing and Payments

Account and Billing

Understanding the difference between TaxCloud Starter and Premium Plans

Changing your TaxCloud Subscription Plan

Fee Schedule: Understanding TaxCloud Fees

Plans and Pricing

What are API calls and what do they do?

Where to Find Your API Credentials

TaxCloud System Status

TaxCloud's APIs

What happens if I go over my allotment of orders?

What is an order in TaxCloud?

Understanding the Minnesota Delivery Fee

How to Speak to a member of each state's DOR

Does TaxCloud collect the Colorado Retail Delivery Fee (CO RDF)?

How do I find my Merchant Number?

What Services Does TaxCloud Provide?

Is TaxCloud collecting Illinois Retailer's Occupation Tax (ROT)?

What is a multi-state id or sstid?

How do I confirm a rate with TaxCloud?

What is a voluntary seller?

How to Speak to a Member of Each State's Tax Authority or Department of Revenue

Can TaxCloud help with my State Income Taxes?

What are Home Rule States?

Understanding Nexus Threshold Calculations

General

How to Add an Exemption Certificate to TaxCloud

How to Upload Exemption Certificates in Bulk

What is an Exemption Certificate?

Exemptions and Certificates

TaxCloud Audit Support Overview

How to contact TaxCloud?

Support and Resources

Does TaxCloud Handle Sales Tax License Renewals?

Nebraska - Enforcement of Lien Notice

How to register in a new state and obtain my Sales Tax License

Louisiana State Sales Tax Rate Update

Florida Hunting, Fishing, and Camping Sales Tax Holiday (Sept 8 – Dec 31, 2025)

When To Forward a State Notice to Taxcloud

Arkansas - Excise, Waste Tire or Withholding Wage Tax

California - CDTFA Statement of Account

Colorado SUTS Filing Reminder Notices

Connecticut - Delinquency Notice

Florida - Credit Memo

Indiana - Notice of Proposed Assessment

Michigan - Business Taxes Registration Summary of Changes

New Jersey - Certificate of Registration

North Carolina - Certificate of Registration

Rhode Island - Failure to Renew

Tennessee - Notice of Overpayment

Texas - Notice of Tax/Fee Due

Texas - Sales & Use Tax Return Paper Form

Wyoming - License Certificate

State Notices and Licenses

When does TaxCloud pull my tax funding?

Understanding Tax Reports and Drilling Into Transaction Details

Does Washington B&O (excise) Tax Appear in Your TaxCloud Reporting?

Understanding the differences between TaxCloud Tax Reporting and Your Platform's Tax Reporting

Using the Download Center for Reports

Reporting

How to Import Partial Refunds via CSV

CSV Template Required Fields and Column Descriptions

When is the deadline to upload my transactions to TaxCloud?

Why are exempt sales taxing in my import?

What is TaxCloud's policy regarding Transaction import timing?

Upload Standalone Returns via CSV

How to Upload Transactions via CSV

How to Format Your CSV File for Transaction Uploads

How to Troubleshoot CSV Upload Errors

Uploading Transactions via CSV

Uploading Historical and Marketplace Transactions via CSV

Transactions: Import and Export

Setting the Transaction Shipping Destination

How to Manually Add a Transaction

Transaction Timestamp Policy

How to Filter Transactions with Advanced Search

Managing your transactions

How to manually return a transaction in TaxCloud?

Can I edit a transaction?

How to View and Share Transaction Details

How to Locate a Transaction URL in TaxCloud

Transactions: Overview

Navigating Your Tax Dashboard

Transactions and Reporting

Understanding TaxCloud's Filing Costs & Filing Subscription

What are TaxCloud Filing Fees?

Understanding Your Tax Reporting Page

What does it cost for TaxCloud to file for me in non-SST states?

Does TaxCloud file Withholding Tax?

Filing: General

How to Request TaxCloud to Begin Filing Sales Tax Returns

How do I confirm my filings have been submitted in SST / Streamline member states?

How to Stop Filings with TaxCloud

How can TaxCloud assist with Filing?

Enabling Filing in TaxCloud (via Thresholds Page)

I just got a filing frequency change notice, what should I do?

How do I know if TaxCloud is filing for me in a state?

Why might my Direct Filing ACH be less than what TaxCloud is saying I collected.

Filing: Managing Filing in TaxCloud

Does TaxCloud File in Louisiana?

South Dakota - Sales & Use Tax Return Paper Form

Filing: State-Specific Workflows

Managing Your Tax Thresholds

Filing and Compliance

Updating to TaxCloud's new Shopify App (June 2024)

Shopify Order Import in TaxCloud

Shopify Reporting FAQ

Connecting TaxCloud to Shopify

How to Mark Customers Tax Exempt in Shopify

Keeping your TaxCloud and Shopify collection states in sync 

Shopify

Why do my TaxCloud orders have Fallback rates in BigCommerce?

Connecting TaxCloud to BigCommerce

Marking a Customer Exempt in BigCommerce

Upgrading from the Legacy BigCommerce Integration

BigCommerce

How to connect my Odoo store to TaxCloud

How to Connect my TaxCloud Account to Odoo Sale (Loyalty)

How To Connect my TaxCloud Account to Odoo Sale (Loyalty) - Delivery

How to Connect my TaxCloud Account to Odoo eCommerce

How to Connect my TaxCloud Account to Odoo Sale

How to Connect my TaxCloud Account to Odoo Amazon/TaxCloud Bridge

How to Connect my TaxCloud Account to Odoo TaxCloud & Subscriptions

Upgrading TaxCloud Modules in Odoo

Odoo

Connecting TaxCloud to WooCommerce

Enabling Exemptions In TaxCloud for WooCommerce

How to Configure WooCommerce Order Capture Behavior with TaxCloud

Understanding WooCommerce Integration Modes

How to Download Debug Logs in TaxCloud for WooCommerce

How to Enable Rate Limiting in TaxCloud for WooCommerce

WooCommerce

Troubleshooting QuickBooks Online Tax Calculation Errors

QuickBooks Online Integration: How to Resolve a Missing Account, Product Code, or Sales Tax Item Error