Updating to TaxCloud's new Shopify App (June 2024)

We are excited to announce the release of a new TaxCloud app for Shopify, designed to offer a smoother and more reliable experience. As per Shopify's policy, the previous TaxCloud apps will be disabled after a transition period, so you must download the new app from the Shopify app store by August 1st.

Who needs to do this?

• Anyone currently using a TaxCloud Shopify app that was downloaded prior to June 4th, 2024.
• If your TaxCloud app in Shopify is named TaxCloud [Legacy] or just TaxCloud, you must update your app

What do you need to do?

To ensure a seamless transition, please follow the instructions in the video below to delete the current app and reinstall the new one. The current version will be discontinued on August 1st, which means the connection between TaxCloud and your Shopify store will be severed if not updated before the previous app is completely sunset. Here’s how you can do it:

TaxCloud Shopify App - Uninstall of v1.0 and Reinstall of v2.0.mp4 640x360

1. Log out of TaxCloud dashboard prior to beginning the process below within Shopify**.**

2. Uninstall your previous TaxCloud app from each of your Shopify stores. See How to uninstall a Shopify app
   a. Go to your Shopify Dashboard > Select App from left side menu bar

   b. From the menu that appears from the search bar, select App and sales channel settings at the bottom

   c. Locate the current TaxCloud app under installed > select the 3 dots to the right on the right > select uninstall

   d. A pop will appear > confirm and select Uninstall again > You'll see a green banner confirming successful uninstallation

3. Download the new version from the Shopify marketplace.

4. Log in to your TaxCloud account.
   a. Go to Stores > select get details on your Shopify store

   b. Locate the link icon under "Platform" and you'll see "Store is linked"

   c. Go to your Shopify Apps & Sales Channels window & refresh the page > you should see TaxCloud Sales Tax Automation app present

   d. Click on it and locate "App History" to see "app installed - Just now"