Your sales tax collection footprint isn't static. As your business grows, you'll cross new nexus thresholds, register in new states, deregister from others, or change your business structure. Whenever that happens, both TaxCloud and Shopify need to reflect the change — and stay in sync with each other. Every state enabled for collection in TaxCloud must also be enabled in Shopify, and vice versa.

Your sales tax collection footprint isn't static. As your business grows, you'll cross new nexus thresholds, register in new states, deregister from others, or change your business structure. Whenever that happens, both TaxCloud and Shopify need to reflect the change — and stay in sync with each other. Every state enabled for collection in TaxCloud must also be enabled in Shopify, and vice versa.

When the lists do not match, you either collect tax at checkout that you can't remit because you did not turn on collection in TaxCloud, or you under-collect and have to cover the difference yourself because you did not turn on collection in Shopify.

This article covers how to align your collection footprint across both platforms, whether you're setting up the integration for the first time or maintaining it over time.

## What brought you here?

* **Setting up the Shopify integration and reconciling your states for the first time?** Skip to [Reconciling your collection footprint](https://support.taxcloud.com/en-us/articles/keeping-your-taxcloud-and-shopify-collection-states-in-sync-2Bj4UprB3Q#h-reconciling-your-collection-footprint).
* **Already connected, and your collection footprint just changed?** Skip to [Updating your footprint over time](https://app.brainfi.sh/doc/untitled-2Bj4UprB3Q/edit#h-updating-your-footprint-over-time).
* If you haven't started the Shopify integration yet, see [Connecting TaxCloud to Shopify](https://support.taxcloud.com/en-us/articles/connecting-taxcloud-to-shopify-pZg8KbgM7S) first. This article assumes you've already begun or completed setup.

## Reconciling your collection footprint

Use this section when you're aligning your two state lists either at first-time setup or any time you suspect they may have drifted.

### Step 1: Pull both lists

* In TaxCloud, open your [threshold page](https://app.taxcloud.com/go/thresholds) and note every state where you're set up to collect.
* In Shopify, go to **[Settings > Taxes and duties > United States](https://help.shopify.com/en/manual/taxes/us/us-tax-manage#manage-the-regions-in-which-youre-registered)** and note every state currently enabled for collection.

### Step 2: Compare side-by-side

You're looking for three buckets:

* **Enabled in both** — no action needed.
* **Enabled in TaxCloud only** — needs a decision (see below).
* **Enabled in Shopify only** — needs a decision (see below).

### Step 3: Decide for each mismatch

If you have been using both TaxCloud and Shopify independently before connecting them, the platform you have used longer is typically the more accurate starting point, but do not assume it is right. Treat every mismatch as a real decision.

If you are not sure whether you have nexus in a state, [contact TaxCloud support](#) before making changes. 

### Step 4: Make the changes and verify

Once you have decided on each mismatch, apply the changes in both platforms. Then pull both lists again and confirm they match exactly before going live or resuming normal operations.

## Updating your footprint over time

Your collection footprint will change. When it does, update both TaxCloud and Shopify together — not one and then the other later.

Four common triggers and what to do for each:

* **You decided to start collecting in a new state -** Whether you crossed an economic nexus threshold, which you can track from TaxCloud's [Thresholds page](https://app.taxcloud.com/go/thresholds) or registered voluntarily, the moment you turn on collection in TaxCloud you must also enable it in Shopify. 
* **You deregistered from a state -** Disable collection in TaxCloud and Shopify. Do not disable in one and leave the other. The window of mismatch will affect any orders that come through during it.
* **You added a physical location that creates new nexus -** If you want to collect sales tax or are required to do so in this new location: register, enable collection in TaxCloud, and enable in Shopify as well.
* **Your business structure or sales channels changed -** A change to your legal entity or where you sell from can affect your nexus. Review your full collection footprint and reconcile both platforms. If you're not sure how the change affects your nexus, please contact your tax professional.


:::tip
**Tip:** We recommend reviewing both state lists side-by-side at least once per quarter, even if nothing is obviously changed. Small drift is easier to catch early than after a filing period.

:::

## When to involve TaxCloud support

Contact [TaxCloud support](https://support.taxcloud.com/en-us/articles/how-to-contact-taxcloud-2kOI9DHHRK) before making changes if:

* You are reconciling at setup and are not sure which platform's list is correct.
* You are not sure whether you have nexus in a state that is currently enabled (or should be).
* Your business has changed in a way that might affect your nexus, and you want a second look before you update either platform.
* You have already gone live with a mismatch and need help resolving it.




Keeping your TaxCloud and Shopify collection states in sync 

Updating to TaxCloud's new Shopify App (June 2024)

Shopify Reporting FAQ

Connecting TaxCloud to Shopify

How to Mark Customers Tax Exempt in Shopify

Shopify

Why do my TaxCloud orders have Fallback rates in BigCommerce?

Connecting TaxCloud to BigCommerce

Marking a Customer Exempt in BigCommerce

Upgrading from the Legacy BigCommerce Integration

BigCommerce

How to connect my Odoo store to TaxCloud

How to Connect my TaxCloud Account to Odoo Sale (Loyalty)

How To Connect my TaxCloud Account to Odoo Sale (Loyalty) - Delivery

How to Connect my TaxCloud Account to Odoo eCommerce

How to Connect my TaxCloud Account to Odoo Sale

How to Connect my TaxCloud Account to Odoo Amazon/TaxCloud Bridge

How to Connect my TaxCloud Account to Odoo TaxCloud & Subscriptions

Upgrading TaxCloud Modules in Odoo

Odoo

Connecting TaxCloud to WooCommerce

Enabling Exemptions In TaxCloud for WooCommerce

How to Configure WooCommerce Order Capture Behavior with TaxCloud

Understanding WooCommerce Integration Modes

How to Download Debug Logs in TaxCloud for WooCommerce

How to Enable Rate Limiting in TaxCloud for WooCommerce

WooCommerce

Troubleshooting QuickBooks Online Tax Calculation Errors

QuickBooks Online Integration: How to Resolve a Missing Account, Product Code, or Sales Tax Item Error

Managing your QuickBooks Online Product Catalog TICs in TaxCloud

How the QuickBooks Online Integration Works

Preparing Your Invoice for Accurate Tax Calculation

Calculating Sales Tax on QuickBooks Online Invoices

Managing Invoices with Multiple Payments in Quickbooks (Real-Time Integration)

Calculating Sales Tax on QuickBooks Online Sales Receipts

Calculating Sales Tax on Estimates

Calculating Sales Tax on Credit Memos

Calculating Sales Tax on Refund Receipts

Managing Exempt Customers in TaxCloud for QuickBooks Online

Changing the Sales Tax Display Mode for QuickBooks Online

Connecting TaxCloud to QuickBooks Online

QuickBooks Online

Connecting TaxCloud to Adobe Commerce or Magento

Marking Customers Exempt in Adobe Commerce

Adobe Commerce & Magento

Connecting TaxCloud to Chargebee

Chargebee

Connecting TaxCloud to Miva

Miva

Building a direct API integration with TaxCloud

Video: How to add or disable an integration

How to Add and Manage Integrations in TaxCloud

Reviewing and Submitting an Exemption Certificate

Building a custom API connection with TaxCloud

General Integrations

Connecting TaxCloud to Stripe

How to Mark Customers Tax Exempt in Stripe

Stripe

CSV Upload

Integrations

TaxCloud Onboarding Webinars

What is TaxCloud's Premium Trial?

How to Set Up and Manage Locations

How to Take Your Integration Live

Preparing For Onboarding

**How to Download Debug Logs in TaxCloud for WooCommerce**

Getting Started

How to add/remove a contact from your TaxCloud account.

How to Update My New Business Address With The States?

Best Practices for your TaxCloud Account

Verify Your TaxCloud Account is Complete for Calculations

How to Enable & Disable Tax Collection in a State

How do I reset my Password?

Video: How to complete your TaxCloud Business Profile

How to Use Multi-Account Login

How to Close Your TaxCloud Account and Cancel Subscription

I have a new EIN. How does that impact my TaxCloud account?

TaxCloud Account Lockout Policy

Account Management

How to create a TaxCloud account?

Account Setup

How can I get a copy of my TaxCloud invoice receipt?

How Payment Methods Are Used For Billing and Tax Funding

How do I change my default payment method?

How to Add a Payment Method in TaxCloud

Billing and Payments

Account and Billing

Understanding the difference between TaxCloud Starter and Premium Plans

Changing your TaxCloud Subscription Plan

Fee Schedule: Understanding TaxCloud Fees

Plans and Pricing

What are API calls and what do they do?

Where to Find Your API Credentials

TaxCloud System Status

TaxCloud's APIs

What happens if I go over my allotment of orders?

What is an order in TaxCloud?

Understanding the Minnesota Delivery Fee

How to Speak to a member of each state's DOR

Does TaxCloud collect the Colorado Retail Delivery Fee (CO RDF)?

How do I find my Merchant Number?

What Services Does TaxCloud Provide?

Is TaxCloud collecting Illinois Retailer's Occupation Tax (ROT)?

What is a multi-state id or sstid?

How do I confirm a rate with TaxCloud?

What is a voluntary seller?

How to Speak to a Member of Each State's Tax Authority or Department of Revenue

Can TaxCloud help with my State Income Taxes?

What are Home Rule States?

Understanding Nexus Threshold Calculations

General

How to Add an Exemption Certificate to TaxCloud

How to Upload Exemption Certificates in Bulk

What is an Exemption Certificate?

Exemptions and Certificates

TaxCloud Audit Support Overview

How to contact TaxCloud?

Support and Resources

Does TaxCloud Handle Sales Tax License Renewals?

Nebraska - Enforcement of Lien Notice

How to register in a new state and obtain my Sales Tax License

Louisiana State Sales Tax Rate Update

Florida Hunting, Fishing, and Camping Sales Tax Holiday (Sept 8 – Dec 31, 2025)

When To Forward a State Notice to Taxcloud

Arkansas - Excise, Waste Tire or Withholding Wage Tax

California - CDTFA Statement of Account

Colorado SUTS Filing Reminder Notices

Connecticut - Delinquency Notice

Florida - Credit Memo

Indiana - Notice of Proposed Assessment

Michigan - Business Taxes Registration Summary of Changes

New Jersey - Certificate of Registration

North Carolina - Certificate of Registration

Rhode Island - Failure to Renew

Tennessee - Notice of Overpayment

Texas - Notice of Tax/Fee Due

Texas - Sales & Use Tax Return Paper Form

Wyoming - License Certificate

State Notices and Licenses

When does TaxCloud pull my tax funding?

Understanding Tax Reports and Drilling Into Transaction Details

Does Washington B&O (excise) Tax Appear in Your TaxCloud Reporting?

Understanding the differences between TaxCloud Tax Reporting and Your Platform's Tax Reporting

Using the Download Center for Reports

Reporting

How to Import Partial Refunds via CSV

CSV Template Required Fields and Column Descriptions

When is the deadline to upload my transactions to TaxCloud?

Why are exempt sales taxing in my import?

What is TaxCloud's policy regarding Transaction import timing?

Upload Standalone Returns via CSV

How to Upload Transactions via CSV

How to Format Your CSV File for Transaction Uploads

How to Troubleshoot CSV Upload Errors

Uploading Transactions via CSV

Uploading Historical and Marketplace Transactions via CSV

Transactions: Import and Export

Setting the Transaction Shipping Destination

How to Manually Add a Transaction

Transaction Timestamp Policy

How to Filter Transactions with Advanced Search

Managing your transactions

How to manually return a transaction in TaxCloud?

Can I edit a transaction?

How to View and Share Transaction Details

How to Locate a Transaction URL in TaxCloud

Transactions: Overview

Navigating Your Tax Dashboard

Transactions and Reporting

Understanding TaxCloud's Filing Costs & Filing Subscription

What are TaxCloud Filing Fees?

Understanding Your Tax Reporting Page

What does it cost for TaxCloud to file for me in non-SST states?

Does TaxCloud file Withholding Tax?

Filing: General

How to Request TaxCloud to Begin Filing Sales Tax Returns

How do I confirm my filings have been submitted in SST / Streamline member states?

How to Stop Filings with TaxCloud

How can TaxCloud assist with Filing?

Enabling Filing in TaxCloud (via Thresholds Page)

I just got a filing frequency change notice, what should I do?

How do I know if TaxCloud is filing for me in a state?

Why might my Direct Filing ACH be less than what TaxCloud is saying I collected.

Filing: Managing Filing in TaxCloud

Does TaxCloud File in Louisiana?

South Dakota - Sales & Use Tax Return Paper Form

Filing: State-Specific Workflows

Managing Your Tax Thresholds

Filing and Compliance

What is Streamlined Sales Tax (SST) and do they cover TaxCloud services?

What is Sales Tax Sourcing?

Guidelines on When TaxCloud May Cover Penalties and Interest (P&I) for Sales Tax Fiilings

Understanding the difference between sales tax and use tax

How does New York handle sales tax on apparel under \$110?

What is Nexus?

What is Washington B&O Tax?

How do I know if I've reached Economic Nexus in a state?

Calculating sales tax on Digital Goods

Calculating sales tax on P.O. Boxes

Tax Concepts