---
title: "How to manually return a transaction in TaxCloud?"
description: "This article explains how to manually return (mark as returned) a transaction in TaxCloud from the transaction detail page."
canonical_url: "https://support.taxcloud.com/articles/how-to-manually-return-a-transaction-in-taxcloud-1Rc8tzAShR"
md_url: "https://support.taxcloud.com/articles/how-to-manually-return-a-transaction-in-taxcloud-1Rc8tzAShR.md"
---
# How to manually return a transaction in TaxCloud?

This article explains how to manually return (mark as returned) a transaction in TaxCloud from the transaction detail page.

## Steps


1. Log in to your TaxCloud account.
2. Click **Transactions**.

    ![](https://support.taxcloud.com/api/attachments.redirect?id=c6ffef4c-dcce-4b70-a1eb-3e281f66fc53 " =1466x835")
3. (If applicable) Use the search tools to locate the transaction you want to return:
   * Use the **Text Search** field and enter the **Order ID** or **Customer ID**, and/or
   * Use the **Advanced Search** drop-down to filter by **Text**, **State**, **Date**, **Transaction Status**, etc. (be sure to click **Set Filters**).

    ![](https://support.taxcloud.com/api/attachments.redirect?id=62baafee-d6ce-43c2-8fc5-be6a893a7f18 " =1278x953")
4. Click the transaction to open its **transaction detail** page.

    ![](https://support.taxcloud.com/api/attachments.redirect?id=33b70b9a-7211-40d9-9644-811b56ab0b9b)
5. Locate the **Return date** field.
6. Select a return date (use the calendar icon if shown):
   * If returning before the 10th of the month for a prior month’s transactions – select a date from the prior month.
   * If returning a transaction from the current or any other prior month – select a date from the current month.
7. Click **RETURN ORDER**.

    ![](https://support.taxcloud.com/api/attachments.redirect?id=d5e74e1c-62d5-43fa-99c9-871e959057d5)
8. A confirmation pop-up will appear warning that the action cannot be undone. Click **CONFIRM** to proceed.

    ![](https://support.taxcloud.com/api/attachments.redirect?id=4ef3873f-33ff-47ec-8fff-1ee68bdaea66 " =1273x959")
9. After confirmation, you’ll see a success message and the order’s status will update to **Returned**.

## Important notes

* Returning a transaction in TaxCloud removes it from **tax reporting**. If you intend to refund your customer, you must do so in your e-commerce platform/payment processor.
* Returning an order is irreversible once confirmed.