How do I confirm a rate with TaxCloud?

Overview:

I would like to confirm a rate with TaxCloud.

Determination:

  • If you have a tax rate that you'd like to confirm, please first check with the state's Department of Revenue website to verify that our rate matches theirs.
    • You will need to do some searching online to find if the state has an online rate table/calculator
  • If you need to check further, please contact TaxCloud Customer Support with the orderID, origin, and destination address, along with the rate we provided and the rate you're expecting.
  • We'll then have our Engineering Team review and make any necessary rate changes. 
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