Managing Product TIC Mapping with Product Catalog

With the new Product Catalog feature, you can view and update the Taxability Information Codes (TICs) assigned to your products, right from your dashboard. 

Now, you can:

• Assign the right TICs to each product for more accurate tax calculation
• Take control of your catalog, even across multiple platforms
• Spend less time configuring and more time running your business

Supported integrations

Product catalogs are configured per integration, not globally across your TaxCloud account. This means each connected platform (like Shopify, Quickbooks Online, or a custom API integration) has its own separate Product Catalog. If you sell the same product on multiple platforms, you will need to manage TIC assignments within each integration. 

See below to set up Product Catalogs for each integration. 

Considerations

• Only Custom API (v3) connections support full editing of Product Catalog entries.
• QuickBooks Online connections can view products and edit TICs, but adding products currently requires contacting TaxCloud support.
• Other integrations (like WooCommerce and Magento) use their own product catalogs. You must manage TICs within those platforms directly.
• Line-item TICs passed via the API or connected platform will override Product Catalog TICs.
• Product IDs must be unique within a given integration connection, but don’t need to be unique across your multiple integrations.

Before you begin

• Make sure you’re connected to a supported platform.
• For Custom API (v3) users, gather your product IDs and associated TICs.
• Understand what Taxability Information Codes (TICs) are and how they affect tax calculation. Read and browse through our supported TICs to learn more. 

Add products manually (Custom API v3 only)

1. Go to your Custom API integration under the Integrations tab.

2. Select the Products tab.

   

3. Click Add New Product.

   

4. Enter the following:
   • Product ID: This must match the ID used in your connected system.
   • Product name: A human-readable label.
   • TIC: Use the TIC search field to assign a code (see below).

5. Click Save.

Add products via CSV (Custom API v3 only)

1. Go to your Custom API integration under the Integrations tab.
2. Select the Products tab.

3. Click Add New Product, select Import from CSV from the dropdown menu.

   

4. Then, download the import template.

5. Populate the file with your product IDs and associated TICs.
6. Return to the Products tab.
7. Click Import CSV.
8. Select your file and confirm save the upload.

Add QBO products via TaxCloud Support (QuickBooks Online only)

QuickBooks Online (QBO) doesn’t expose product IDs in its UI or exports, which means you can’t manually add products to the Product Catalog. However, you can contact our Support team to add them on your behalf.

To do this:

1. Export your product list from QuickBooks Online’s Products and Services section. Follow these instructions (see the last section of the article).
2. Reach out to our support via any of the means here, and provide the CSV or spreadsheet file of your product names and SKUs.
3. Our team will upload the product list into your Product Catalog.
4. Once the products appear in your Products tab (under your QBO integration), you can assign and edit TICs for each product directly.

Working with Premium/real-time integrations

If you’re using a premium (real-time) integration like BigCommerce, WooCommerce, or Magento, TICs are managed in the connected platform, not in TaxCloud.

Why? These integrations already let you assign TICs directly through their product catalog UI where you are already used to managing your products. 

To update TICs for these platforms:

1. Log in to your platform’s product catalog.
2. Change the category or tax settings as needed.
3. TaxCloud will automatically use this updated info.

Review Automatic Product-TIC Mappings (Shopify Only)

If you're using Shopify, we automatically sync your product catalog into TaxCloud. For each product, we assign a TIC based on the product’s Shopify category.

You’ll be able to view the assigned TICs in the Products tab of your Shopify integration, but you won’t be able to change them directly in TaxCloud.

If you believe one of the assigned TICs is incorrect:

• Double-check the product's category in Shopify.
• If the category is correct but the TIC still doesn’t match what you expect, contact Support and we’ll review it with you.