Why do my TaxCloud orders have Fallback rates in BigCommerce?

Fallback rates are the BigCommerce rates that apply to your orders when TaxCloud is not reachable or not used.

When will the Fallback rates take effect?

The Fallback rates will return sales tax rates if:

1. TaxCloud cannot be reached
2. TaxCloud was unable to validate your customer's address
3. If the shipping origin address in a store's shipping settings has not been set up

How does BigCommerce apply the Fallback rates?

• BigCommerce will apply a "fallback" flat tax rate of 10% to the order.
• You can disable the fallback tax completely, and the customer will not be able to complete checkout.
  • This is helpful if you prefer to not take the order rather than manually adjust orders or issue refunds for incorrect tax.

Does TaxCloud provide the Fallback rate in BigCommerce?

No. This is a BigCommerce setting. If an order uses fallback tax, it will be noted in the order details.

Go to Settings › Tax to change your Fallback Tax setting.